THE Tranquil Horizon ADVANTAGE
About Tranquil Horizon
Let Us Shop for You
As one of the nation’s first and largest mystery shopping service providers, Tranquil Horizon has made significant contributions to legitimizing mystery shopping as powerful research. We pride ourselves on continually leading and changing the landscape of our industry with proven and innovative mystery shopping, intercept interviewing, compliance auditing, customer satisfaction surveys and panel/focus group services.
Working with Fortune 500/100/50 companies and a variety of other businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and to support our goal of making personal connections with each and every client. You will find that we thoroughly understand operations, technology and research, and we know what it takes to manage a successful customer-experience program.
The Tranquil Horizon Advantage includes:
Vast geographical coverage
Partnering with Tranquil Horizon gives you access to one of the largest and most skilled forces of field representatives in the industry. It includes more than 600,000 mystery shoppers, intercept interviewers, compliance auditors and panelists who professionally conduct tens of thousands of assignments each month in cities and towns across the U.S. and Canada.
Expertise from trailblazers
Our team includes pioneers in the field who bring a wealth of experience and insight to every project.
Holistic approach
We consider all aspects of the customer experience to provide comprehensive solutions.
Multiple perspectives
We gather diverse viewpoints to ensure well-rounded feedback and insights.
Survey-development expertise
Our specialists design effective surveys that capture valuable data and insights.
State-of-the-art technology
We utilize advanced technology to enhance the accuracy and efficiency of our research.
Licensed in Nevada
We hold the necessary licenses to operate in key markets, including Nevada.
Top quality with 100-percent completion rate
We pride ourselves on delivering top-quality services with a 100-percent completion rate.
Direct one-on-one management of field representatives
Our field representatives receive direct one-on-one management to ensure optimal performance and adherence to project goals.
Extensive field representative preparation
We provide extensive preparation for our field representatives, equipping them with the skills and knowledge necessary to execute their tasks effectively.
Competitive pricing
We offer competitive pricing for our services, ensuring excellent value for our clients.
